Terms and Conditions

1. Acceptance of Terms

By accessing and using EPICPRINT's domain registration and hosting services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms govern your use of our services provided in partnership with Domani for domain services and our Hosting Provider.

2. Services

EPICPRINT provides the following services:

2.1 Domain Registration Services

• Domain name registration and renewal
• Domain transfer services
• DNS management
• Domain privacy protection
• WHOIS management

2.2 Hosting Services

• Shared hosting plans
• Website hosting and maintenance
• Email hosting services
• SSL certificate provision
• Backup services

3. Service Terms

3.1 Domain Registration

• Domain registrations are subject to availability
• Registration fees are non-refundable
• Domain renewal is the client's responsibility
• ICANN and registry policies apply to all registrations
• Domain transfers must comply with registry requirements

3.2 Hosting Services

• Resources are allocated as per the chosen plan
• Fair usage policies apply to all services
• Server maintenance may require occasional downtime
• Backup services are provided on a best-effort basis
• Technical support availability as per plan specifications

4. Pricing and Payment

• All prices are in Indian Rupees (INR)
• Domain registration fees are due annually
• Hosting fees are charged as per plan cycle
• Automatic renewal is available for all services
• Late payments may result in service suspension
• Refunds are subject to service-specific policies

5. Account Management

• Clients are responsible for maintaining account security
• Account credentials must not be shared
• Account holders must maintain accurate contact information
• Two-factor authentication is recommended
• Account suspension may occur for policy violations

6. Acceptable Use Policy

Services may not be used for:

• Illegal content or activities
• Spam or unsolicited mass emailing
• Malware or harmful code distribution
• Copyright infringement
• Resource abuse or server overload
• Content violating Indian laws or regulations

7. Service Level Agreement

• 99.9% uptime guarantee for hosting services
• Response time commitments as per service plan
• Scheduled maintenance with advance notice
• Emergency maintenance as required
• Service credits for SLA violations

8. Service Termination

• 30-day notice required for service cancellation
• Immediate termination for policy violations
• Data retention as per legal requirements
• Backup retrieval period after termination
• No refund for unused service period

9. Limitation of Liability

EPICPRINT, Domani, and our Hosting Provider shall not be liable for:

• Service interruptions or data loss
• Domain registration failures or delays
• Third-party service issues
• Force majeure events
• Consequential or indirect damages

Contact Us

For questions about these Terms and Conditions, contact our support team:

• Email: [email protected]
• Technical Support: Available 24/7
• Billing Support: Monday to Friday, 9 AM to 6 PM IST